Supply Chain Security Management Transformation for a Global EPC Client

Problem:

A global engineering, procurement, and construction (EPC) client was grappling with significant social performance issues in their supply chain within a conflict-prone region of East Africa. There were material concerns regarding the adherence of subcontractors to international standards of duty of care, especially pertaining to the locally employed staff.

Actions:

• Personalised Dialogue: Initiated an iterative and personalised dialogue with each subcontractor's leadership team, focusing on strengthening policies, plans, and procedures concerning their duty of care responsibilities.

• Digital Platform Implementation: Implemented Team Sherpa an innovative digital platform aimed at uplifting the performance of locally employed staff to meet international standards.

Results:

• Enhanced Social Performance: Achieved a remarkable 60% improvement in organisational Duty of Care maturity metrics.

• Elevated Standards: The initiative facilitated the elevation of subcontractor operations to international standards, reflecting positively on the client's global reputation and operational efficacy.